Solved Unable to go online in the launcher after turning off the PC

[Trinitrotoluene]

I am not sure what causes the issue, so i am not able to tell you how to replicate the bug, so i will just say the basics, windows 11, i live in russia so it might be related to that, too, though i doubt it, after first installing the launcher i had no issue booting up GruntZ and had no issue with the game either, but after turning the pc off and launching the ahwoo launcher again i wasnt able to go online and launching Grunts i was unable to join the official server because it said my launcher wasn't the same version. To fix the issue i tried ro reinstall the launcher which helped and i could play again, but the issue repeated after turning the pc off and on again, i wasnt able to go online until reinstalling the launcher.

 

[Terra Incognita]

Thanks for letting us know! When you get a chance, can you pls include your log files from %LOCALAPPDATA%\Ahwoo\Client\Logs as a .zip of them all here?

 

[AMIR HOSSEIN M.B]

Thanks for letting us know! When you get a chance, can you pls include your log files from %LOCALAPPDATA%\Ahwoo\Client\Logs as a .zip of them all here?

i have the same issue

 

[Trinitrotoluene]

i have the same issue

The issue passed for me, i didnt see it happen today for me, but i might have a clue whats up, when i played the game before i always closed the launcher to not have too much open windows, today i didnt close the launcher and it worked fine, try just not closing the launcher while you are playing, it probably wont help but thats just something i figured could be the reason

 

[AMIR HOSSEIN M.B]

The issue passed for me,

I reinstalled the launcher and that fixed the problem

 

[Terra Incognita]

The issue passed for me, i didnt see it happen today for me, but i might have a clue whats up, when i played the game before i always closed the launcher to not have too much open windows, today i didnt close the launcher and it worked fine, try just not closing the launcher while you are playing, it probably wont help but thats just something i figured could be the reason

That will be it! You'll have to keep the client open at the moment for any game that wants to talk to it to mint Ahwoo session tickets.

 

[Hamster Man]

I'm having an issue where whenever I reinstall the launcher and even delete my local app data, sometimes it will let me log into my account but then whenever I restart my launcher it will go back into entering offline mode no matter how many times I reinstall it, and when I try to play Gruntz it tells me I'm not logged into my Ahwoo account even when the launcher says I am.

 

[Terra Incognita]

I'm having an issue where whenever I reinstall the launcher and even delete my local app data, sometimes it will let me log into my account but then whenever I restart my launcher it will go back into entering offline mode no matter how many times I reinstall it, and when I try to play Gruntz it tells me I'm not logged into my Ahwoo account even when the launcher says I am.

Hey @Hamster Man, thanks for the logs!

From what I can see, your PC is having trouble reaching our servers, where sign-in timed out a few times before it worked. When Gruntz asked the client for a session ticket, that request timed out too, which is why Gruntz says you're not logged in. When you restart the client, it checks for an update first. If that check times out, the client starts in offline mode, which is why it keeps going back offline. Reinstalling only helps because the check happened to get through that time.

I suspect something on your PC or network is getting in the way. Could you try a few things please?

- If you use a VPN or proxy, turn it off and try again.
- If your antivirus has a web shield or HTTPS scanning, turn that off for a moment or add an exception for Ahwoo.
- If you can, try a different network, like a phone hotspot.

Let me know how it goes!

 

[Hamster Man]

A phone hotspot worked, thank you!