Common Issues and How to Fix Them

[Jabbawaky]

I will try and update this list as new solutions are found. Please contact me if you know of an issue that is not mentioned here that has a solution or workaround.

Loading stalls at "Planet Renderer":
This is an issue with AMD graphics cards.
How to fix:
1. Wait… It could take up to 10 minutes, but it should load eventually.

1a. If it takes longer than 10 minutes you can add a bug report here https://forums.ahwoo.com/threads/loading-stuck-on-planet-renderer.777/​

Game launches, but crashes when attempting to load a system:
Check the log in "\Documents\my games\Kitten Space Agency\Logs\". If it says "VK_ERROR_OUT_OF_DEVICE_MEMORY" anywhere, then you are running out of VRAM.
How to fix:
1. Lower graphics settings and/or load a smaller system

1a. For ultra low graphics settings see https://forums.ahwoo.com/threads/ultra-low-quality-config.187/#post-1783​

Game fails to launch:
This may be an issue with your folder permissions or a driver issue.
How to fix:
A. Permissions issue

1. Go to "Windows security"​

2. Go to "Virus & threat protection"​

3. Scroll down and click on "Manage ransomware protection"​

3a. If "Controlled folder access" is off this is not your issue and these steps will not solve it; instead see section B​

4. Click "Allow access through Controlled folder access"​

5. Click "Add an allowed app" and select "Browse all apps"​

6. Navigate to the KSA executable (not the desktop shortcut) and select it​

B. Driver issue

1. Update your drivers​

1a. If this does not work you can add a bug report here https://forums.ahwoo.com/threads/the-game-doesnt-open.861/​