Pre-fill the new-thread template in the KSA Technical Support forum

[Maxi]

If you try to post a new thread in https://forums.ahwoo.com/forums/ksa-bug-reports.15/ the Bug Reports forum already pre-fills new threads with a useful template.

Game Version​

[e.g. 2026.1.123.4567]

Operating System​

[Windows 10/11, macOS, Linux, etc.]

What Happened​

[Describe what occurred]

What Was Expected​

[Describe what you thought should have happened]

Reproduction Steps​

1. [First step]
2. [Second step]
3. [etc.]

Reproduction Rate​

[e.g., always / sometimes / once]

Additional Info​

• Video/Screenshots: [Link or attach files]
• Save File: [Attached/Link to save file if relevant]
• Other Notes: [Any other relevant details]

The https://forums.ahwoo.com/forums/technical-support.6/ Forum does not prefill anything at all however and i believe that the quality of reports (and help we can deliver for these reports) there could be increased by having new posts be prefilled there too.

I noticed that both in the Discord and here in the Forum lots of of help seeking threads start as a one-liner ("ksa doesnt work pls help") message with 0 usefull details and need back-and-forth messages just to gather the basics:

• what actually happens on launch
• hardware
• install path
• log file contents
• Event Viewer entries if log files dont exist.

The same info has to gets asked over and over again by whoever is helping.

I usually ask:

Hey! I'd like to help you but i need a bit more info:

1. What happens exactly when you try to start?
2. What's your hardware and Operating System? (GPU, CPU, RAM, Windows/Linux)
3. Where is the game installed? (e.g. C:\Program Files\... or somewhere else)
4. Check for logs in C:\Users\YourName\Documents\My Games\Kitten Space Agency\Logs\ . Does the directory exist? If yes: what are the contents of the log file?
5. If the log file is empty: check Windows Event Viewer (Win+R > eventvwr > Windows Logs > Application > "Find" (on the right side panel of the window if you are using windows 10) -> KSA") for entries with source ".NET Runtime" or "Application Error" around the time you tried to launch

A pre-filled template for new threads in Technical Support would prompt users to include this info upfront, save responders a lot of repetitive prompting, and get the user to a working game faster.

Rough draft of what such a template could look like:

Game Version
[e.g. 2026.4.18.4206]

Operating System
[Windows 10/11, Linux]

Hardware
- GPU:
- CPU:
- RAM:

Install Location
[e.g. C:\Program Files\Kitten Space Agency, C:\Games\Kitten Space Agency, etc.]

What Happens When You Try to Launch?
[e.g. nothing happens, splash screen appears then closes, error popup with message "X", crash a few seconds in, etc.]

Log File Contents
The log is at:
C:\Users\YourName\Documents\My Games\Kitten Space Agency\Logs\KittenSpaceAgency.log

If the log file is missing or empty: check Windows Event Viewer
Win+R > eventvwr > Windows Logs > Application > Find > "KSA"
Look for entries with source ".NET Runtime" or "Application Error" around
the time you tried to launch.

Already Tried
[Any troubleshooting steps you've already attempted]

Thanks!
-Maxi

 

[Terra Incognita]

Excellent suggestion.

A thread template has been added.

 

[Maxi]

Awesome, thank you