Won't start at all

[Henjumen]

Hi, the program wont start at all. I have downloaded .Net 9.0 but it still wont open. Please help, and thanks in adwance

 

[Maxi]

Hey! I'd like to help you but i need a bit more info:

1. What's your hardware and Operating System? (GPU, CPU, RAM, Windows/Linux)
2. Where is the game installed? (e.g. C:\Program Files\... or somewhere else)
3. Check for logs in C:\Users\YourName\Documents\My Games\Kitten Space Agency\Logs\ . Does the directory exist? If yes: what are the contents of the log file?
4. If the logs file is empty: check Windows Event Viewer (Win+R > eventvwr > Windows Logs > Application > "Find" (on the right side panel of the window if you are using windows 10) -> KSA") for entries with source ".NET Runtime" or "Application Error" around the time you tried to launch

 

[Henjumen]

Hey! I'd like to help you but i need a bit more info:

1. What's your hardware and Operating System? (GPU, CPU, RAM, Windows/Linux)
2. Where is the game installed? (e.g. C:\Program Files\... or somewhere else)
3. Check for logs in C:\Users\YourName\Documents\My Games\Kitten Space Agency\Logs\ . Does the directory exist? If yes: what are the contents of the log file?
4. If the logs file is empty: check Windows Event Viewer (Win+R > eventvwr > Windows Logs > Application > "Find" (on the right side panel of the window if you are using windows 10) -> KSA") for entries with source ".NET Runtime" or "Application Error" around the time you tried to launch

There's also a list of known issues on the forum: https://forums.ahwoo.com/forums/ksa-bug-reports.15/ and https://forums.ahwoo.com/forums/technical-support.6/
Please check if you can find threads similar to your problem for a solution.

Hello Maxi,

System:
AMD Ryzen 7 9800X3D
NVIDIA RTX 5070
32GB with RAM
Running on Windows 10

Directory:
Its Installed at C:\Program Files\

Logs:
I cannot find Kitten Space Agency under C:\Users\MyName\Documents\My Games\

Event Viewer:
In the windows logs i find that theres both an Application Error and a :NET Error when i tried launching the game

The Application Error reads as following;

Faulting application name: KSA.exe, version: 2026.4.18.4206, time stamp: 0x68fa0000
Faulting module name: KERNELBASE.dll, version: 10.0.19041.6280, time stamp: 0x56511854
Exception code: 0xe0434352
Fault offset: 0x0000000000025369
Faulting process id: 0x5fc
Faulting application start time: 0x01dcd740054a0400
Faulting application path: C:\Program Files\Kitten Space Agency\KSA.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 8c690c38-b794-4b4d-9e35-593a4c57178c
Faulting package full name:
Faulting package-relative application ID:

The .NET Runtime error read as following:

Application: KSA.exe
CoreCLR Version: 10.0.25.52411
.NET Version: 10.0.0
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException: Could not find file 'C:\Users\joaki\OneDrive - Vestland fylkeskommune\Documents\My Games\Kitten Space Agency\logs'.
File name: 'C:\Users\joaki\OneDrive - Vestland fylkeskommune\Documents\My Games\Kitten Space Agency\logs'
at System.IO.FileSystem.CreateDirectory(String fullPath, Byte[] securityDescriptor)
at System.IO.Directory.CreateDirectory(String path)
at KSA.Program..ctor(IReadOnlyList`1 inArgs)
at KSA.Program.Main(String[] inArgs)

 

[Maxi]

Thanks for the details.

KSA can't create its data folder under your Documents path.
There have been 2 similar Threads with people having similar problems, so they you might be able to solve them similarly:

- https://forums.ahwoo.com/threads/permission-issue-crash.266/
- https://forums.ahwoo.com/threads/game-wont-start-help.839/


Things i would try, in order:

1. Create the folder manually (not likely the solution, but worth a try)
Open Explorer and create this path by hand:
C:\Users\joaki\OneDrive - (provinceName))\Documents\My Games\Kitten Space Agency\logs

2. Add a Windows Security / Defender exclusion for the install folder (C:\Program Files\Kitten Space Agency\). See https://forums.ahwoo.com/threads/game-wont-start-help.839/ and https://forums.ahwoo.com/threads/permission-issue-crash.266/ for instructions on how to do so.

In general like all stuff on the internet that is similar: DO THE FOLLOWING ONLY IF YOU KNOW WHAT YOU ARE DOING OR SOMEONE YOU TRUST (Like maybe the devs) tells you do. DONT DO IT BECAUSE A STRANGER LIKE ME TOLD YOU TO DO IT.

1. Add a Windows Defender exclusion for the game folder
Go to Windows Security -> Virus & threat protection -> Manage settings -> Exclusions -> Add an exclusion -> Folder, then add D:<your install dir>\Kitten Space Agency\​

3. Force the OneDrive folder to be local

Your Documents folder is redirected into a managed OneDrive (I can read that from your one-drive path because it belongs to an province in northern Europe. You might want to edit that message if you do not want to publish that information in this thread). Managed OneDrive setups often use Files-On-Demand placeholders and have group policies that block apps from creating
folders or writing file.

Right-click the My Games folder in Explorer -> "Always keep on this device".

 

[Henjumen]

Thanks for the details.

KSA can't create its data folder under your Documents path.
There have been 2 similar Threads with people having similar problems, so they you might be able to solve them similarly:

- https://forums.ahwoo.com/threads/permission-issue-crash.266/
- https://forums.ahwoo.com/threads/game-wont-start-help.839/


Things i would try, in order:

1. Create the folder manually (not likely the solution, but worth a try)
Open Explorer and create this path by hand:
C:\Users\joaki\OneDrive - (provinceName))\Documents\My Games\Kitten Space Agency\logs

2. Add a Windows Security / Defender exclusion for the install folder (C:\Program Files\Kitten Space Agency\). See https://forums.ahwoo.com/threads/game-wont-start-help.839/ and https://forums.ahwoo.com/threads/permission-issue-crash.266/ for instructions on how to do so.



3. Force the OneDrive folder to be local

Your Documents folder is redirected into a managed OneDrive (I can read that from your one-drive path because it belongs to an province in northern Europe. You might want to edit that message if you do not want to publish that information in this thread). Managed OneDrive setups often use Files-On-Demand placeholders and have group policies that block apps from creating
folders or writing file.

Right-click the My Games folder in Explorer -> "Always keep on this device".

Hi again, I have just now realized that the files within that OneDrive file belongs to a Microsoft account i had as a student and the account is no longer active. So there is no way for me to get all those files locally on my PC.

But thanks for the help anyway Maxi.

 

[Maxi]

Hi,
i am sorry that i was not able to help you fix this yet.

Out of curiosity: Did you also try the

"
2. Add a Windows Security / Defender exclusion for the install folder (C:\Program Files\Kitten Space Agency\). See https://forums.ahwoo.com/threads/game-wont-start-help.839/ and https://forums.ahwoo.com/threads/permission-issue-crash.266/ for instructions on how to do so.

In general like all stuff on the internet that is similar: DO THE FOLLOWING ONLY IF YOU KNOW WHAT YOU ARE DOING OR SOMEONE YOU TRUST (Like maybe the devs) tells you do. DONT DO IT BECAUSE A STRANGER LIKE ME TOLD YOU TO DO IT.

1. Add a Windows Defender exclusion for the game folder
Go to Windows Security -> Virus & threat protection -> Manage settings -> Exclusions -> Add an exclusion -> Folder, then add D:<your install dir>\Kitten Space Agency\

"
step?

There is a chance that OneDrive is not the problem here and that it might get fixed by this. It has helped with other BugReports before.